Last Updated: 24/09/2024
Welcome to the Clarus Protect website [clarusprotect.com]. By using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully before proceeding.
1. General Information
1.1 Company Details:
Clarus Protect (“we,” “us,” “our”) is a company providing windscreen protection films and related services. For more information, you can contact us at:
Clarus Protect
Email: info@clarusprotect.com
Address: 74.1B Dunsfold Park, Canada Avenue, Cranleigh, Surrey GU6 8TB
2. Acceptance of Terms
By accessing and using our website or purchasing any of our products, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
3. Products and Services
3.1 Product Information:
We strive to ensure that all information about our products and services is accurate and up-to-date. However, we do not guarantee that the descriptions, prices, or other content on our website are error-free or complete.
3.2 Orders and Availability:
All orders are subject to product availability. We reserve the right to cancel or refuse any order for any reason, including pricing errors or stock issues.
3.3 Pricing:
Prices are subject to change without notice. The price you pay is the price listed on the website at the time of your order, inclusive of VAT (if applicable). Delivery charges will be applied at checkout unless stated otherwise.
3.4 Installation Services:
We offer UK-wide installation services for our windscreen protection film. Installation appointments are subject to availability, and we will make reasonable efforts to accommodate your preferred dates and times.
4. Payment
4.1 Payment Methods:
We accept all major credit/debit cards, and other payment methods as stated on our website.
4.2 Payment Terms:
Payment must be made in full at the time of ordering. If payment is not received or is declined, we reserve the right to cancel your order.
4.3 Refunds:
Please refer to our Returns and Refund Policy for information on cancellations, returns, and refunds.
5. Delivery and Installation
5.1 Delivery:
Delivery times and charges will vary depending on the location and product availability. We will provide an estimated delivery time when your order is confirmed, but we do not guarantee delivery dates.
5.2 Installation:
For orders that include installation, we will work with you to schedule a convenient time for our installation team. If you need to reschedule, please give us at least 48 hours’ notice.
5.3 Customer Responsibilities:
It is your responsibility to provide access to the vehicle for installation at the agreed time and location. Failure to do so may result in additional charges or delays.
6. Warranty and Returns
6.1 Product Warranty:
Our products come with a 12 month warranty. This warranty covers defects in materials and workmanship but does not cover damage caused by misuse, neglect, or improper installation.
6.2 Returns and Refunds:
If you wish to return a product or cancel an order, please refer to our Returns and Refund Policy for more details. You have the right to cancel an order within 14 days of receipt of goods, provided that the product is unused and in its original packaging.
6.3 Warranty Claims:
If you believe your product is defective and wish to make a warranty claim, please contact us at info@clarusprotect.com with proof of purchase and a description of the issue.
7. Limitation of Liability
7.1 Exclusions:
To the fullest extent permitted by law, Clarus Protect will not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, revenue, or data arising from the use of our products, services, or website.
7.2 Maximum Liability:
Our total liability for any claim arising under these Terms or related to our products and services is limited to the amount you paid for the relevant product or service.
7.3 Vehicle Damage:
Clarus Protect will not be liable for any damages to your vehicle unless directly caused by our negligence during installation.
8. Intellectual Property
8.1 Ownership:
All content on our website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of Clarus Protect or its licensors and is protected by copyright and trademark laws.
8.2 Restrictions:
You may not reproduce, distribute, modify, or create derivative works of any content on our website without prior written consent from Clarus Protect.
9. Data Protection
9.1 Privacy Policy:
We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal data.
10. Governing Law
These Terms and any disputes or claims arising out of or in connection with them are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We reserve the right to update or change these Terms at any time without notice. Any changes will be posted on this page, and it is your responsibility to review these Terms periodically. Your continued use of the website and our services after any changes constitutes your acceptance of the new Terms.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Clarus Protect
Email: info@clarusprotect.com
Address: 74.1B Dunsfold Park, Canada Avenue, Cranleigh, Surrey GU6 8TB.